Shipping and Returns

Shipping Policy

Our shipping rates are calculated as follows:

Deluxe Pod – Main Centre: R95
Deluxe Pod – Regional: R155

Grand Pod – Main Centre: R140
Grand Pod – Regional: R236

Covers – Main Centre: R60
Covers – Regional: R120

(unless included in the order of a pod, in which case there will be no additional shipping charge for the cover)

Items will be delivered within an estimated time of 36 – 72 hours from the time of order placement and confirmed receipt of payment.

Express Shipping

If you would like your order shipped sooner than the stipulated time above – please contact us at info@sleepyheadsa.com to discuss your options and relevant pricing.

Refuse Delivery

If you refuse the delivery of a package, you'll be charged for return shipping.

PO Box Addresses

We currently do NOT ship to PO box addresses.

International Shipping

We currently only ship within South Africa.  For international purchases, please use the Global Sleepyhead webshop at www.sleepyheadwebshop.com

Shipping Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the courier company about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their credit card company for undelivered merchandise. Doing so allows time to work with the courier company, your local authorities, and insurance company regarding any matters of theft.

Credit Card Processing

All credit card processing will be performed by Wild and Lovely, on behalf of Sleepyhead SA. The charge on your statement will appear from Wild and Lovely. We do not verify billing addresses with credit cards, and if the address you enter does not match the credit card record, we will not be held responsible.

Return Policy

We only accept returns for all products purchased in South Africa on the www.sleepyheadsa.com online shop within 30 days from the time of purchase. Returned products must be NEW, UNUSED, and in their original packaging with ALL labels and hangtags still attached. You must contact us for a returns number prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized.

Please note:

Opening a box to verify contents, size, or colour does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new, and are thus non-returnable.

The condition and packaging of a returned product must be as it was when received, complete with all labels, original box(es), original packaging, and manuals/instructions.

Please use care when opening your product(s) so that you remain entitled to a refund should you chose to return your product(s).

All return shipping charges and materials are your responsibility.

The original handling fee and/or shipping charges or express shipping charges are non-refundable.

If you refuse the delivery of a package, you'll be charged for return shipping.

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at info@sleepyheadsa.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm CAT. We'll arrange to get you a non-damaged item as quickly as possible.

Return Instructions

The return address is
Unit 2, The Dunes
4 Bellamont Road
Umdloti
4350

You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of the time of purchase), or damaged due to shipping (within 30 days of the time of purchase). If you are returning a product, send an email to info@sleepyheadsa.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm CAT. We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund).

Missing Items

If an item is missing from the order you receive, you must contact Sleepyhead SA customer service within 15 days of the time of purchase to inform us of the missing item(s). If you contact Sleepyhead SA after 90 days, you must re-purchase the missing item. Sleepyhead SA packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.